Hope Y. Mentore-Smith

Sr. Program Manager

Describe your industry experience:
35 years in Federal Sector:  DOD, National Guard Bureau, General Services Administration, Department of the Interior

–    Senior Executive Leadership and Management as CIO

–    Senior Executive Leadership and Management as Administrator/COO Operations
o    Chief Information Officer
o    Budget Officer
o    Human Resource Officer
o    Contract Management


Describe your functional experience:
–    IT Program Management
–    Administrative Operations Management
–    Leadership Development
–    ERP Project/Implementation Management
–    Building Effective Governance Structures
–    Systems/Application Development
–    Building high performing organizations
–    Building Partnerships through collaboration
–    Organizational Development  and Change Management
–    Acquisition Source Selection
–    Federal Contracts Management
–    Workforce Planning

Describe your key business transactional experience:

  • Successfully transitioned IT infrastructure Operations to a Shared Services Environment; consolidating 10 data centers and 36 servers to eight.
  • Developed and implemented new accounting model to accurately reflect salary costs.
  • Significantly Improved processes for on-boarding and off-boarding employees reducing time to obtain and  terminate network credentials.
  • Successful union negotiations for employee time and attendance and earing and using compensatory time.
  • Successfully restructured organization,  transferring legal caseload to other existing offices, without compromising the level of service to constituents.  Realignment resulted in a more efficient administration of the probate and Indian heirship processes and projected to save an average of $1M annually beginning 2015.
  • Consistently selected for positions involving complex leadership challenges and have held both supervisory and non-supervisory positions involving tactical, operational and strategic responsibilities.
  • Implemented improved process for budget allocation processes which resulted in the identification of $5M savings in Working Capital Fund enterprise project.
  • Adept at influencing change and transformation by understanding needs, building trusting relationships and communicating concepts and information clearly.
  • Recognized for early adoption of leading edge technology and systems.
  • Recognized for developing and implementing process and continuous improvement programs, and building high performing organizations.
  • Proven expertise and excellence in collaboration with private industry and government agencies to establish partnerships for the purpose of accomplishing federal-wide technology initiatives and natural resource/conservation issues.
  • Excelled in Public Affairs positions with the Department of the Defense throughout the U.S. and Europe(Armed Forces Network), and KEAN 105 Radio in Abilene, Texas. Engaged local, state, and federal officials and community leaders through interviews and public service announcements for the benefit of the American people.

What is the most important skill you bring to a corporate board?
As a multi-disciplined Senior Executive, with a results driven track record involving complex leadership and organizational challenges, my strengths reside in influencing change and transformation by understanding stakeholder needs, building trusting relationships, and communicating concepts and information clearly.  I have a proven track record of developing and implementing efficient process and continuous improvement programs; and building high performing organizations.

My expertise in collaborating with private industry, consortiums/non-profit and government agencies to establish partnerships for the purpose of accomplishing both federal-wide technology and natural resource/conservation initiatives, has resulted in their sustainment and strategic growth.